MRAA Privacy Policy and Terms of Service

Effective Date: January 1, 2024
Last Updated: July 20, 2026

Contact Information

Music Recognition Awards and Accolades Association of America (MRAA)
Operated by KLM Enterprises Services LLC
PO Box 140572
Kansas City, Missouri 64114
Email: support@mraa.me
Website: mraa.me

Privacy Policy

1. Introduction

Music Recognition Awards and Accolades Association of America, also referred to as “MRAA,” “we,” “us,” or “our,” is operated by KLM Enterprises Services LLC.

MRAA provides music-industry membership, application, verification, certification, recognition, award, public-record, and related administrative services.

This Privacy Policy explains how we collect, use, process, disclose, retain, and protect information when you:

• Visit mraa.me.

• Create or use a member account.

• Apply for membership.

• Submit a certification or recognition request.

• Upload certification evidence.

• Complete a form through MRAA or Jotform.

• Make a card, ACH, or other electronic payment.

• Communicate with MRAA.

• Appear in an MRAA public certification record.

• Use any other MRAA product, website, form, feature, or service.

By using MRAA services, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

The information we collect depends on how you interact with MRAA.

2.1 Account and Membership Information

When you create an account, apply for membership, or manage a membership, we may collect:

• Your legal name.

• Professional or stage name.

• Business or organization name.

• Email address.

• Mailing address.

• Telephone number.

• Account username.

• Encrypted or hashed password.

• Membership type and status.

• Business role or music-industry affiliation.

• Profile image, biography, website, and social-media information.

• Account preferences and communication settings.

You are responsible for keeping your account information accurate and current.

2.2 Certification and Recognition Information

When you submit a certification, recognition, award, or verification request, we may collect:

• Artist, producer, songwriter, label, publisher, manager, distributor, or business information.

• Recording titles, album titles, release dates, and catalog information.

• International Standard Recording Codes, Universal Product Codes, catalog numbers, and other identifiers.

• Streaming, sales, download, broadcast, social-media, performance, or engagement information.

• Royalty statements, distributor statements, analytics reports, screenshots, spreadsheets, contracts, affidavits, and supporting documents.

• Links to digital service providers, distributor dashboards, social platforms, media coverage, websites, or public databases.

• Ownership, authorization, representation, and rights information.

• Signatures, certifications, declarations, and application responses.

• Communications concerning an application, investigation, appeal, correction, or certification decision.

Certification evidence may contain confidential commercial information. Applicants should remove information that is unrelated to the certification request before uploading a document.

2.3 Uploaded Files and Evidence

MRAA may allow applicants and members to upload:

• PDF files.

• Images and screenshots.

• Spreadsheets.

• Royalty or sales reports.

• Identification documents.

• Contracts or authorization documents.

• Letters, affidavits, and declarations.

• Other materials supporting an application.

Uploaded evidence is not automatically made public. MRAA may review, extract, organize, compare, authenticate, or summarize uploaded information for certification and fraud-prevention purposes.

Applicants must not upload information belonging to another person unless they have the authority or lawful basis to provide it.

2.4 Social Security Numbers and Taxpayer Information

MRAA may request a Social Security number, Employer Identification Number, Taxpayer Identification Number, or related taxpayer information only when reasonably necessary for:

• Identity verification.

• Tax reporting.

• Payment processing.

• Fraud prevention.

• Contract administration.

• Compliance with applicable law.

• Verification of an authorized business representative.

MRAA will not include a Social Security number, full taxpayer-identification number, bank-account number, or routing number in a public certification record.

Applicants should not send Social Security numbers through ordinary email or upload them into a general certification-evidence field. Such information should be submitted only through a secure form or other method specifically designated by MRAA.

When full taxpayer information is not required, MRAA may collect or retain only a masked or partial version.

2.5 Payment and ACH Information

When you make a payment, we or our payment providers may collect:

• Cardholder or account-holder name.

• Billing address.

• Payment-card information.

• Bank-account and routing information.

• ACH authorization information.

• Transaction amount.

• Transaction date.

• Payment status.

• Processor reference number.

• Refund, dispute, return, or chargeback information.

• A masked payment identifier, such as the last four digits of an account.

Payment credentials may be collected directly by a payment processor, bank, ACH provider, Jotform payment integration, or another authorized service provider.

MRAA may receive transaction confirmations, payment tokens, masked account details, and payment-status information without receiving or storing the complete payment credential.

2.6 Jotform and Other Online Forms

MRAA may use Jotform or a comparable form provider to collect:

• Membership applications.

• Certification applications.

• Supporting evidence.

• Electronic signatures.

• ACH authorizations.

• Payment information.

• Identity or tax-related information.

• Customer-support requests.

• Appeals or correction requests.

Information submitted through Jotform may be processed and stored by Jotform and any payment, cloud-storage, signature, or integration provider connected to the form.

The privacy and security practices of those providers may also apply to information processed through their systems.

2.7 Public Certification Information

When an application is approved, MRAA may create a public certification or recognition record containing information such as:

• Recipient or applicant name.

• Professional, artist, or stage name.

• Business or organization name.

• Certification category.

• Recording, album, project, or achievement title.

• Certification level or milestone.

• Certification number.

• Certification date.

• Certification status.

• Public image or artwork.

• Public biography.

• Publicly verifiable statistics or achievement information.

• Correction, expiration, suspension, withdrawal, or revocation status.

MRAA does not intentionally include private application evidence, complete payment information, Social Security numbers, taxpayer-identification numbers, private addresses, or private identification documents in a public record.

Because public certification records may be indexed, copied, archived, or shared by search engines and third parties, MRAA cannot guarantee that information previously made public will disappear from every third-party service after it is removed from MRAA’s systems.

2.8 Communications

We may collect information contained in:

• Emails.

• Support requests.

• Contact forms.

• Telephone communications.

• Application-review communications.

• Appeals.

• Complaints.

• Payment inquiries.

• Legal notices.

• Social-media messages.

We may maintain records of these communications to provide support, document decisions, investigate disputes, and protect MRAA’s legal rights.

2.9 Website and Device Information

When you use the MRAA website, we may automatically collect:

• Internet Protocol address.

• Browser type.

• Device type.

• Operating system.

• Approximate geographic region.

• Access dates and times.

• Referring website.

• Pages viewed.

• Links selected.

• Login activity.

• Session information.

• Error logs.

• Security and fraud indicators.

We may use cookies, log files, analytics tools, and similar technologies to operate, secure, and improve the website.

3. How We Use Information

MRAA may use collected information to:

• Create and administer member accounts.

• Review membership applications.

• Process certification and recognition requests.

• Verify submitted evidence.

• Confirm identity, authority, ownership, representation, or eligibility.

• Compare submitted claims with public or authorized third-party information.

• Process card, ACH, and other payments.

• Maintain payment and accounting records.

• Create and manage public certification records.

• Issue certificates, recognition documents, badges, or awards.

• Communicate application decisions.

• Process corrections, appeals, suspensions, withdrawals, or revocations.

• Detect forged, altered, misleading, duplicate, or fraudulent evidence.

• Prevent account abuse, unauthorized access, and payment fraud.

• Operate, maintain, secure, and improve our website.

• Provide member and customer support.

• Send service, legal, security, and administrative notices.

• Send marketing communications when permitted and, where required, with consent.

• Comply with legal, financial, tax, recordkeeping, and regulatory obligations.

• Establish, exercise, or defend legal claims.

• Enforce our Terms of Service and other agreements.

4. AI-Assisted Review

MRAA may use artificial intelligence, automated tools, optical-character recognition, data-extraction tools, anomaly-detection systems, or similar technology to assist authorized reviewers.

These tools may be used to:

• Read or organize submitted documents.

• Extract data from reports and screenshots.

• Compare figures across multiple documents.

• Identify missing information.

• Detect inconsistencies or possible manipulation.

• Summarize application evidence.

• Compare claims with publicly available information.

• Prioritize applications for additional review.

• Assist with fraud and security screening.

AI-generated results may be incomplete or incorrect. MRAA’s final certification, denial, suspension, or revocation decision will not be based solely on an unreviewed AI output. Material decisions are subject to review by an authorized person.

Information submitted for certification may be processed by approved AI, cloud, or document-analysis providers acting on MRAA’s behalf. MRAA will seek to limit the information provided to such systems to what is reasonably necessary for the review.

Applicants may contact support@mraa.me to request information about a material decision or to request human reconsideration.

5. How We Disclose Information

MRAA may disclose information in the following circumstances.

5.1 KLM Enterprises Services LLC and Affiliates

Information may be shared with KLM Enterprises Services LLC and authorized affiliated personnel for administration, accounting, technology, customer support, verification, security, and legal compliance.

5.2 Service Providers

We may disclose information to providers that perform services for MRAA, including:

• Website-hosting providers.

• Cloud-storage providers.

• Jotform and other online-form providers.

• Payment-card and ACH processors.

• Banks and financial institutions.

• Email and communications providers.

• Analytics providers.

• Cybersecurity and fraud-prevention providers.

• Electronic-signature providers.

• AI and document-review providers.

• Account-management and customer-support providers.

• Accountants, auditors, consultants, insurers, and attorneys.

These providers may process information only as permitted by their agreements with MRAA and applicable law.

5.3 Public Certification Records

Information approved for publication may be disclosed through MRAA’s public certification database, public profiles, certificate-validation pages, announcements, press releases, social-media pages, and promotional materials.

Private evidence will not be made public merely because it was included with an application.

5.4 Legal and Safety Reasons

MRAA may disclose information when reasonably necessary to:

• Comply with a subpoena, court order, legal process, or government request.

• Enforce an agreement.

• Investigate suspected fraud or unlawful conduct.

• Protect MRAA, its members, applicants, employees, contractors, or the public.

• Prevent financial loss or security harm.

• Establish, exercise, or defend legal claims.

5.5 Business Transactions

Information may be transferred as part of a merger, acquisition, restructuring, financing, sale of assets, reorganization, or similar business transaction, subject to applicable confidentiality and legal requirements.

5.6 With Your Direction or Consent

We may disclose information when you direct us to do so or provide authorization.

6. Sale of Personal Information

MRAA does not sell Social Security numbers, taxpayer-identification numbers, bank-account information, payment credentials, private identification documents, or private certification evidence.

MRAA does not sell personal information for monetary compensation.

MRAA may use service providers for analytics, advertising, communications, or website operations. Depending on applicable state law, certain online advertising or analytics activity may be considered “sharing” or “targeted advertising.” Where legally required, users may request to opt out by contacting support@mraa.me.

7. ACH Authorizations

When you authorize an ACH payment, you authorize MRAA and its payment provider to initiate the debit or credit described at the time of authorization.

The authorization will identify whether the transaction is:

• A one-time payment.

• A recurring payment.

• An installment payment.

• A correction, refund, or credit.

You may revoke a recurring ACH authorization for future payments by contacting support@mraa.me with sufficient time for MRAA and its processor to act before the next scheduled debit.

Revoking an ACH authorization does not cancel an outstanding membership, certification, contractual, or payment obligation. You may be required to arrange another payment method.

MRAA may retain proof of an ACH authorization and related transaction records as required for processing, dispute resolution, accounting, fraud prevention, and legal compliance.

8. Data Security

MRAA uses reasonable administrative, technical, and physical safeguards appropriate to the nature of the information processed.

Safeguards may include:

• Secure transmission methods.

• Encryption where appropriate.

• Password hashing.

• Access controls.

• Role-based permissions.

• Administrative authentication.

• Logging and monitoring.

• Malware protection.

• Secure hosting.

• Restricted access to sensitive documents.

• Payment tokenization.

• Staff confidentiality requirements.

• Backup and recovery procedures.

• Incident-response procedures.

Access to Social Security numbers, taxpayer information, banking information, and private certification evidence is limited to authorized persons and providers with a legitimate operational need.

No website, transmission method, database, or storage system can be guaranteed to be completely secure. Users should use strong passwords, protect their login information, and notify MRAA promptly of suspected unauthorized access.

9. Data Retention

MRAA retains information only for as long as reasonably necessary for the purpose for which it was collected, to protect the integrity of its certifications, and to satisfy legal, accounting, security, and contractual requirements.

Unless a longer period is required by law, litigation hold, contract, audit, fraud investigation, or legitimate business need, MRAA generally applies the following retention periods:

Member Account Information

Member profile and account information may be retained while an account is active and for up to seven years after account closure or the last material account activity.

Certification Applications and Evidence

Certification applications, supporting evidence, review notes, decisions, appeals, and related communications may be retained for up to seven years after the final decision, expiration, withdrawal, suspension, or revocation.

Records may be retained longer when necessary to investigate fraud, prevent duplicate claims, authenticate historical certifications, or defend a legal claim.

Payment and ACH Records

Transaction records, invoices, receipts, payment confirmations, ACH authorizations, refund records, and chargeback information may be retained for up to seven years after the transaction or termination of the authorization.

MRAA generally does not retain complete card credentials when those credentials are collected directly by a payment processor.

Social Security and Taxpayer Information

Full Social Security numbers and taxpayer-identification numbers will be retained only for as long as reasonably necessary for the specific purpose for which they were collected.

When connected to tax, financial, contractual, or identity-verification records, such information may be retained for up to seven years after the relevant transaction or relationship ends, unless a shorter or longer period is required by law.

MRAA may replace complete numbers with masked or partial identifiers when the complete number is no longer required.

Customer-Support Communications

General customer-support communications may be retained for up to three years after the matter is closed.

Communications related to payments, certifications, fraud, disputes, or legal claims may be retained for the longer period applicable to those records.

Website and Security Logs

Routine technical, login, analytics, and security logs may be retained for up to 24 months unless longer retention is necessary to investigate an incident or comply with law.

Public Certification Records

An active certification record may remain public for as long as the certification remains valid.

When a certification expires, is corrected, withdrawn, suspended, or revoked, MRAA may retain a public or internal status record to protect the integrity of the certification system and prevent misuse of previously issued credentials.

A minimal verification record containing a certification number, recipient name, category, date, and status may be retained indefinitely for historical authentication and fraud-prevention purposes.

Marketing Records

Marketing contact information may be retained until consent is withdrawn or the recipient opts out. MRAA may retain a minimal suppression record to ensure that an opt-out request continues to be honored.

Backups

Deleted information may remain in encrypted or restricted backup systems for up to 90 days or until the backup is overwritten through the normal backup cycle.

10. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information associated with you.

• Request correction of inaccurate information.

• Request deletion of certain information.

• Request a copy of information you provided.

• Request restriction of certain processing.

• Object to certain processing.

• Opt out of marketing communications.

• Opt out of certain targeted advertising, sale, or sharing practices.

• Request human reconsideration of a material decision involving AI-assisted review.

• Withdraw consent when processing is based on consent.

Privacy requests may be submitted to support@mraa.me.

MRAA may request information necessary to verify your identity and authority before completing a request. Requests submitted on behalf of another person may require written authorization.

Certain information may not be deleted when retention is reasonably necessary to:

• Complete a transaction.

• Maintain an accurate certification record.

• Detect fraud or security incidents.

• Exercise or defend legal rights.

• Comply with law.

• Maintain financial or tax records.

• Honor an opt-out request.

• Protect the rights of another person.

MRAA will not discriminate against a person for exercising an applicable privacy right.

11. Correcting Public Certification Records

A person named in a public certification record may request correction of inaccurate information by contacting support@mraa.me.

MRAA may require documentation supporting the requested correction.

MRAA may deny a request to erase or conceal a valid revocation, suspension, expiration, or fraud-related status when retaining that status is reasonably necessary to protect the public and preserve the integrity of MRAA’s certification system.

12. Cookies and Analytics

MRAA may use cookies and similar technologies to:

• Maintain login sessions.

• Remember preferences.

• Secure accounts.

• Measure website performance.

• Detect abuse.

• Understand website usage.

• Improve services.

• Support communications or advertising.

Users may control certain cookies through their browser settings. Disabling cookies may prevent some website features from functioning correctly.

13. Third-Party Websites and Services

MRAA services may contain links to or integrations with third-party websites, payment processors, digital service providers, analytics systems, social-media platforms, and other external services.

MRAA does not control the privacy practices of independent third parties. Users should review the privacy notices and terms of the services they use.

14. Children’s Privacy

MRAA services are not directed to children under 13, and MRAA does not knowingly collect personal information from children under 13.

A person who has not reached the age of legal majority may use an MRAA service only through a parent, legal guardian, or properly authorized adult representative.

If MRAA learns that information was collected from a child under 13 without legally sufficient authorization, MRAA will take reasonable steps to delete it.

15. International Users

MRAA is operated from the United States. Information submitted from outside the United States may be processed and stored in the United States or another country where MRAA or its providers operate.

Those locations may have privacy laws that differ from the laws of the user’s home jurisdiction.

16. Security Incidents

If MRAA determines that personal information has been involved in a security incident, MRAA will investigate and provide legally required notifications to affected individuals, regulators, law enforcement, or other parties.

17. Changes to This Privacy Policy

MRAA may update this Privacy Policy to reflect changes in its services, forms, payment methods, technology, security practices, or legal obligations.

The revised version will be posted with an updated revision date. Material changes may also be communicated through the website, member account, or email.

Continued use of MRAA services after the effective date of an updated Privacy Policy constitutes acknowledgment of the updated policy to the extent permitted by law.

18. Privacy Contact

Questions or requests concerning this Privacy Policy may be submitted to:

Email: support@mraa.me

Mail:
MRAA
KLM Enterprises Services LLC
PO Box 140572
Kansas City, Missouri 64114

Terms of Service

1. Acceptance of These Terms

These Terms of Service govern access to and use of the MRAA website, member accounts, applications, certifications, public records, forms, payments, products, and services.

By accessing or using an MRAA service, creating an account, submitting an application, uploading evidence, making a payment, or accepting these Terms electronically, you agree to be bound by:

• These Terms of Service.

• The MRAA Privacy Policy.

• Applicable application requirements.

• Payment authorizations presented at checkout.

• Rules or program requirements applicable to a specific certification.

A person using MRAA on behalf of a company, artist, label, organization, or other entity represents that they have authority to bind that entity.

Do not use MRAA services if you do not agree to these Terms.

2. Eligibility

MRAA membership and certification services are available to eligible individuals and organizations involved in music, entertainment, media, creative industries, or related activities.

You must be at least 18 years old or the age of legal majority in your jurisdiction to create an account or enter into a paid agreement.

A minor may participate only through a parent, legal guardian, or authorized adult representative who accepts responsibility for the account, application, and payment.

MRAA may establish additional eligibility requirements for particular membership or certification categories.

3. Member Accounts

Certain services require a member account.

You agree to:

• Provide complete and accurate information.

• Maintain current contact information.

• Protect your password and login credentials.

• Restrict access to your account.

• Notify MRAA promptly of suspected unauthorized access.

• Accept responsibility for activity conducted through your account.

You may not sell, transfer, rent, or share an account in a manner that compromises account security or misrepresents the identity of an applicant.

MRAA may require identity or authority verification before allowing access to sensitive information or changing important account details.

4. Memberships

Membership features, prices, submission limits, renewal terms, and benefits are those displayed at the time of purchase.

Where an MRAA plan includes unlimited certification requests, “unlimited” means that an active member may submit qualifying requests without a fixed numerical limit during the applicable membership period.

Unlimited submissions remain subject to:

• Active paid membership.

• Applicable certification requirements.

• Complete and truthful applications.

• Reasonable-use and anti-abuse restrictions.

• Evidence requirements.

• Review capacity.

• Restrictions against duplicate or substantially identical submissions.

• Any separately disclosed product, shipping, replacement, expedited-review, or special-service charges.

Unlimited submissions do not guarantee approval. Each subsequent submission may be subject to a per-submission fee unless the fee is waived or discounted.

MRAA may contact a member whose submission activity appears automated, abusive, fraudulent, commercially resold, or inconsistent with ordinary certification use.

5. Fees and Payments

Membership, application, certification, product, and service fees are displayed before payment.

Unless otherwise stated in writing or required by law:

• Fees are charged in United States dollars.

• Fees are non-refundable once an application or service has entered review.

• Approval is not guaranteed.

• A denied, incomplete, withdrawn, expired, suspended, or revoked application does not automatically create a right to a refund.

• Shipping, replacement, expedited-review, customization, chargeback, and returned-payment costs may be charged separately.

MRAA may correct billing errors, duplicate charges, and unauthorized charges after investigation.

6. ACH Payments

By selecting ACH, you authorize MRAA and its payment provider to initiate the one-time, recurring, installment, or corrective transaction described in the authorization presented to you.

You represent that:

• You are an authorized signer on the account.

• The account information is accurate.

• The account may legally be used for the transaction.

• Sufficient funds will be available.

You may revoke a recurring ACH authorization for future payments by contacting support@mraa.me with sufficient time before the next scheduled debit.

Revocation does not cancel an amount already owed. MRAA may require payment through another approved method.

A returned, rejected, reversed, or disputed ACH payment may result in:

• Suspension of account services.

• Suspension of an application.

• Reversal of a membership or certification.

• Collection activity.

• A returned-payment charge where permitted by law.

• A requirement to use another payment method.

7. Recurring Memberships and Renewals

When a membership is sold as recurring or automatically renewing, the renewal schedule and price will be disclosed at checkout.

You authorize MRAA or its processor to charge the selected payment method according to that disclosure until cancellation.

A cancellation prevents future renewal charges but does not ordinarily create a refund for the current membership period.

Cancellation instructions may be available through the member account or by contacting support@mraa.me.

8. Certification Applications

A certification request is an application for review. Submission and payment do not guarantee certification, approval, publication, recognition, or a particular decision date.

MRAA may:

• Request additional evidence.

• Verify submitted information.

• Compare an application with public sources.

• Contact distributors, labels, representatives, rights holders, platforms, or other relevant parties when authorized or legally permitted.

• Correct calculation or classification errors.

• Place an application on hold.

• Deny an incomplete or unsupported application.

• Require a new application when the requested category materially changes.

• Investigate suspected fraud or document alteration.

Applicants must cooperate reasonably with verification requests.

9. Applicant Representations

By submitting an application, you represent and warrant that:

• The information is truthful and complete.

• Submitted evidence is authentic and has not been materially altered to mislead.

• You have authority to submit the application.

• You have permission to provide information belonging to another person or business.

• The application does not knowingly infringe another person’s rights.

• Any achievement, ownership, sales, streaming, or participation claim is accurately described.

• You will promptly correct material errors discovered after submission.

Submitting false, forged, manipulated, stolen, unlawfully obtained, or materially misleading evidence may result in denial, suspension, revocation, account termination, public correction, and referral to appropriate authorities.

10. Sensitive Information

Do not place Social Security numbers, taxpayer-identification numbers, complete bank-account information, passwords, or unrelated private personal information in a general application field or ordinary email.

Sensitive information should be provided only when specifically requested and only through the secure submission method designated by MRAA.

MRAA may reject, redact, quarantine, or securely delete improperly submitted sensitive information.

11. Evidence Review and AI Assistance

MRAA may use trained personnel, contractors, automated tools, AI systems, optical-character recognition, data-comparison systems, and fraud-detection tools to assist with application review.

These systems may organize evidence, extract figures, identify inconsistencies, compare documents, or recommend additional review.

AI assistance does not guarantee accuracy and does not replace the applicant’s responsibility to submit correct evidence.

A material certification decision will not be based solely on an unreviewed AI output. Applicants may request explanation or human reconsideration by contacting support@mraa.me.

12. Certification Decisions

MRAA determines certification eligibility according to its published requirements, available evidence, verification results, program integrity, and reasonable professional judgment.

MRAA may:

• Approve an application.

• Deny an application.

• Request additional documentation.

• Approve a different certification level supported by the evidence.

• Correct a clerical or calculation error.

• Suspend review.

• Reopen a previous decision.

• Withdraw or revoke a certification.

• Refer a matter for additional investigation.

MRAA does not guarantee that its criteria will be identical to those used by another certification, chart, award, trade, analytics, or music-industry organization.

13. Processing Times

Any processing time displayed by MRAA is an estimate and not a guarantee.

Review may take longer because of:

• Incomplete evidence.

• High application volume.

• Identity or ownership questions.

• Third-party verification delays.

• Payment disputes.

• Fraud or security screening.

• Technical problems.

• Legal or compliance review.

• Applicant response delays.

MRAA is not responsible for losses caused solely by a reasonable review delay.

14. Public Certification Records

Approved certifications may be published in an MRAA public database or verification system.

A public record may contain the recipient’s professional name, legal name when authorized or required, organization, certification category, achievement, certification number, date, status, and approved images.

By accepting or using an MRAA certification, you authorize MRAA to publish and maintain information reasonably necessary to:

• Verify the certification.

• Announce the recognition.

• Prevent counterfeit certificates.

• Correct inaccurate claims.

• Identify expired, suspended, withdrawn, or revoked certifications.

• Preserve an accurate historical record.

MRAA will not intentionally publish complete Social Security numbers, taxpayer-identification numbers, banking information, private identification documents, or private evidence.

15. Publicity Permission

Unless you notify MRAA otherwise in writing, an approved recipient grants MRAA a nonexclusive, worldwide, royalty-free license to use the recipient’s approved name, professional name, business name, logo, submitted artwork, certification image, and approved biography to:

• Publish the certification.

• Promote MRAA.

• Announce the achievement.

• Display certificate examples.

• Operate the public verification system.

• Create social-media or press announcements.

This permission does not transfer ownership of the recipient’s trademarks, music, recordings, photographs, or other intellectual property.

A recipient may request reasonable correction or discontinuation of future promotional use. Previously distributed materials and historical certification records may remain available.

16. Certification Suspension and Revocation

MRAA may suspend, correct, withdraw, or revoke a certification when:

• Evidence was false, forged, altered, incomplete, or materially misleading.

• The applicant lacked authority to submit the application.

• A payment was reversed, charged back, or determined to be unauthorized.

• The certification was issued because of an administrative or calculation error.

• New evidence materially changes the result.

• The certification is used deceptively.

• The recipient violates these Terms.

• Continued recognition would undermine the integrity of MRAA’s certification system.

MRAA may publish the corrected status of a certification when reasonably necessary to prevent public deception or misuse.

17. Appeals and Corrections

An applicant may request reconsideration or correction by contacting support@mraa.me and explaining the disputed issue.

MRAA may require:

• The certification or application number.

• Identification.

• Additional evidence.

• An explanation of the alleged error.

• Proof of authority.

• Payment of an appeal or re-review fee if disclosed in advance.

An appeal does not guarantee reversal of the original decision.

18. User Content

“User Content” includes documents, images, logos, artwork, biographies, messages, evidence, data, and other material submitted to MRAA.

You retain ownership of your User Content.

You grant MRAA a nonexclusive, worldwide, royalty-free license to host, store, copy, convert, analyze, review, redact, reproduce, and display User Content as reasonably necessary to:

• Provide the requested service.

• Review and verify an application.

• Maintain records.

• Create an approved certification.

• Operate the public verification system.

• Prevent fraud.

• Enforce these Terms.

• Comply with law.

This license ends when the information is no longer reasonably needed, except for retained records, backups, public certification records, legal holds, fraud-prevention records, and materials already lawfully published.

19. Intellectual Property

The MRAA website, name, logos, certification designs, badges, databases, text, graphics, software, layouts, and original content are owned by or licensed to MRAA or KLM Enterprises Services LLC.

Except as expressly authorized, you may not:

• Copy or reproduce MRAA certification designs.

• Create counterfeit certificates or badges.

• Remove or alter a certification number.

• Misrepresent an expired, suspended, denied, or revoked certification as active.

• Scrape or reproduce the certification database for commercial resale.

• Use MRAA trademarks in a manner suggesting unauthorized endorsement.

• Reverse engineer or interfere with MRAA software.

Recipients may display authentic certification materials issued to them, subject to their certification status and MRAA branding rules.

20. Prohibited Conduct

You may not use MRAA services to:

• Violate a law or regulation.

• Impersonate another person or organization.

• Submit fraudulent or altered evidence.

• Infringe copyrights, trademarks, privacy rights, or other rights.

• Distribute malware or harmful code.

• Attempt unauthorized access.

• Circumvent account, payment, or security restrictions.

• Harvest personal information.

• Interfere with website operation.

• Abuse an unlimited-submission feature.

• Submit automated or bulk applications without authorization.

• Threaten, harass, or unlawfully discriminate against another person.

• Use an MRAA certification deceptively.

• Falsely claim that MRAA endorses a person, recording, business, investment, product, or financial opportunity.

21. Copyright and DMCA Notices

MRAA respects intellectual-property rights.

A copyright owner or authorized representative who believes material available through MRAA infringes a copyright may send a written notice containing:

• Identification of the copyrighted work.

• Identification and location of the allegedly infringing material.

• Contact information for the complaining party.

• A statement of good-faith belief that the use is unauthorized.

• A statement that the notice is accurate and that the complaining party is authorized to act.

• A physical or electronic signature.

Notices may be sent to support@mraa.me or the mailing address listed in these Terms.

MRAA may remove or restrict disputed material while reviewing a notice.

MRAA may use DMCA.com or another provider for monitoring, documentation, protection, or takedown assistance. Such a provider is an independent third party and is not responsible for MRAA’s membership or certification decisions.

22. Third-Party Services

MRAA may rely on Jotform, payment processors, ACH providers, banks, hosting companies, cloud-storage providers, analytics systems, email providers, AI services, and other third parties.

MRAA is not responsible for an independent third party’s:

• Separate terms.

• Privacy practices.

• System availability.

• Account decisions.

• Processing delays.

• Unauthorized conduct.

• Content.

• Products or services.

Use of a third-party service may be subject to that provider’s separate agreement.

23. Service Availability and Changes

MRAA may modify, replace, suspend, or discontinue a feature, membership plan, certification category, form, integration, or service.

MRAA does not guarantee uninterrupted or error-free service.

Maintenance, security incidents, hosting failures, payment-provider outages, internet failures, or events outside MRAA’s reasonable control may temporarily affect availability.

24. Account Suspension and Termination

MRAA may suspend or terminate an account when reasonably necessary because of:

• Violation of these Terms.

• Fraud or suspected fraud.

• False evidence.

• Payment reversal.

• Security risk.

• Abuse of services.

• Legal requirements.

• Threats to MRAA, applicants, members, or the public.

Where appropriate, MRAA may provide notice and an opportunity to respond. Immediate action may be taken when necessary to protect security, evidence, funds, legal rights, or other users.

Termination does not eliminate outstanding payment obligations or provisions that reasonably survive termination.

25. No Professional or Financial Advice

MRAA certifications and services provide recognition and verification based on submitted and available information.

MRAA does not provide:

• Legal advice.

• Tax advice.

• Investment advice.

• Accounting advice.

• Royalty guarantees.

• Employment guarantees.

• Record-deal guarantees.

• Distribution guarantees.

• Streaming or sales guarantees.

• Financial valuations unless expressly identified as a separate service.

An MRAA certification is not a guarantee of future commercial success.

26. Disclaimer of Warranties

To the maximum extent permitted by law, MRAA services are provided on an “as is” and “as available” basis.

MRAA disclaims warranties of merchantability, fitness for a particular purpose, title, non-infringement, uninterrupted availability, and error-free operation.

MRAA does not warrant that:

• Every submitted claim can be independently verified.

• Every third-party source is complete or accurate.

• Every application will be approved.

• The website will always be available.

• A certification will produce a particular commercial result.

• AI-assisted analysis will be error-free.

Nothing in these Terms excludes a warranty that cannot legally be excluded.

27. Limitation of Liability

To the maximum extent permitted by law, MRAA, KLM Enterprises Services LLC, their affiliates, officers, employees, contractors, and service providers will not be liable for indirect, incidental, special, exemplary, consequential, or punitive damages arising from or related to:

• Use or inability to use MRAA services.

• Application denial or delay.

• Reliance on a certification.

• Loss of revenue, opportunity, profits, reputation, data, or goodwill.

• Third-party conduct.

• Unauthorized account access.

• Service interruptions.

• AI-assisted analysis.

• Public information submitted or authorized by an applicant.

To the maximum extent permitted by law, MRAA’s total liability arising from a claim will not exceed the amount paid by the claimant to MRAA for the specific service giving rise to the claim during the 12 months preceding the event.

This limitation does not apply where liability cannot legally be limited.

28. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless MRAA, KLM Enterprises Services LLC, their affiliates, officers, employees, contractors, and service providers from claims, losses, liabilities, damages, judgments, and reasonable expenses arising from:

• Your violation of these Terms.

• False or misleading information you submit.

• Your User Content.

• Your violation of another person’s rights.

• Your unauthorized use of a certification.

• Your unlawful conduct.

• A claim that you lacked authority to submit evidence or act for another person or entity.

MRAA may assume control of the defense of a covered claim, and you agree to provide reasonable cooperation.

29. Governing Law and Venue

These Terms are governed by the laws of the State of Missouri, without regard to conflict-of-law principles. Before filing a legal action, the parties agree to make a reasonable good-faith effort to resolve the dispute by written notice. Unless applicable law requires otherwise, a legal proceeding arising from these Terms or MRAA services must be brought in a court of competent jurisdiction located in Jackson County, Missouri, or the United States District Court for the Western District of Missouri.

30. Electronic Communications

You consent to receive agreements, disclosures, receipts, notices, application decisions, and other communications electronically. Electronic communications satisfy any legal requirement that a communication be in writing to the extent permitted by law. You are responsible for maintaining a working email address and reviewing communications sent to your member account or email address.

31. Force Majeure

MRAA is not liable for delay or failure caused by events outside its reasonable control, including natural disasters, severe weather, war, civil disturbance, government action, labor disputes, internet failures, cyberattacks, utility outages, banking interruptions, payment-network failures, public-health emergencies, or failures of third-party providers.

32. Assignment

You may not assign your rights or obligations under these Terms without MRAA’s written consent.

MRAA may assign these Terms as part of a merger, restructuring, financing, sale, or transfer of its services or assets.

33. Severability

If any provision of these Terms is found unenforceable, the provision will be enforced to the maximum extent permitted or modified to reflect its lawful purpose.

The remaining provisions will remain in effect.

34. Waiver

Failure to enforce a provision of these Terms does not waive the right to enforce it later. A waiver is effective only when made in writing by an authorized representative.

35. Entire Agreement

These Terms, the Privacy Policy, payment authorization, applicable application requirements, and any written service-specific agreement constitute the entire agreement concerning the applicable MRAA service. They replace prior statements or agreements concerning the same subject matter.

36. Changes to These Terms

MRAA may update these Terms to reflect changes in services, technology, payment methods, certification requirements, security practices, or law. The updated Terms will be posted with a revised date. Material changes may also be communicated through the website, member account, application form, or email. Continued use of MRAA services after updated Terms become effective constitutes acceptance to the extent permitted by law.

37. Contact Us

Questions, notices, privacy requests, correction requests, ACH revocations, and support requests may be sent to:

Email: support@mraa.me

Mail:
MRAA
KLM Enterprises Services LLC
PO Box 140572
Kansas City, Missouri 64114

38. Acknowledgment

By accessing or using MRAA services, creating an account, submitting an application, uploading certification evidence, authorizing a payment, or accepting these documents electronically, you acknowledge that you have read, understood, and agreed to these Privacy Policy and Terms of Service.