MRAA Error Policy

At the Music Recognition Association of America (MRAA), we strive for accuracy and transparency in all our processes. However, we understand that errors can occur. Our Error Policy outlines the steps to address and resolve any issues related to membership, certification, and other services.

Reporting Errors

If you encounter an error related to MRAA services, please follow these steps:

1. Identify the Error:

   • Clearly identify the nature of the error. This could be related to membership details, certification requests, plaque orders, or any other MRAA services.

2. Provide Documentation:

   • Gather any relevant documentation that supports your claim. This could include emails, receipts, certification reports, or other records.

3. Contact Support:

   • Email the details of the error and any supporting documentation to our support team at support@mraa.me.

Error Resolution Process

1. Acknowledgment:

   • Upon receiving your error report, our support team will acknowledge receipt within 48 hours.

2. Investigation:

   • Our team will investigate the reported error. This may involve reviewing internal records, contacting relevant parties, and verifying the provided documentation.

3. Resolution:

   • We will aim to resolve the issue promptly. Depending on the nature of the error, resolutions may include corrections to membership records, re-issuance of certification, or other appropriate actions.

4. Notification:

   • Once the error is resolved, we will notify you of the outcome and any actions taken to correct the issue.

Appeals

If you are not satisfied with the resolution of your error report, you may file an appeal:

1. Submit an Appeal:

   • Email your appeal, including the original error report and any additional information, to appeal@mraa.me.

2. Review Process:

   • Our appeals team will review your case and the initial resolution. This review will be thorough and impartial.

3. Final Decision:

   • You will receive a final decision on your appeal within 30 days of submission. The decision will include an explanation and any further actions that will be taken.

General Inquiries

For general inquiries or additional information about MRAA services, please contact us at general@mraa.me.

Contact Information

• Support: support@mraa.me

• Appeals: appeal@mraa.me

• General Inquiries: general@mraa.me

We are committed to providing excellent service and ensuring that any errors are addressed swiftly and fairly. Thank you for your cooperation and understanding.